The Technical Account Manager (TAM) at Skimmer is responsible for supporting Account Managers with billing customers and enabled prospects. The TAM plays a critical role in ensuring successful onboarding, training, and launch support for customers adopting Skimmer Billing. The TAM will assist existing Skimmer customers to maximize the usage of Skimmer billing to improve their cash flow and operational efficiency.
The TAM works cross-functionally with the AMs (when necessary CS), product, and support teams to provide expert knowledge and technical insight into Skimmer billing, ensuring a smooth transition for new (AM) billing customers and, in some cases, helps to retain and grow existing ones.
At Skimmer we're deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
We also acknowledge that there is no “perfect” candidate - if you fulfill a few of the requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply!
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Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!)
We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, and are proud were were named one of Built In Austin's \"Best Startups\" as well as Austin's Best Places for Working Parents.
We’re looking for big thinkers with small egos, so let’s dive in!
Our Values - at Skimmer we:
This role will oversee both the newly minted outbound BDR team and the AE team. You will start as frontline leader and move to second line as we build out the team.
More about the Sales Team
🧰 We sell to blue-collar SMB personas (owners of Pool Servicing companies). They are straight shooters - no fluff.
📞 BDR and AE are call-heavy roles. Response rates and conversion rates are significantly higher over phone vs email. Gotta talk the talk...literally. No spray and pray.
⏩ We run a short, transactional sales cycle—typically sub 20 days. Your ability to craft and coach great salesmanship will directly impact success.
📈 You will be joining a winning locker room - a team of sellers that are all hitting targets MoM. We are predictably partnering with 200+ customers per month (the AE team is closing at 55%+). And we're really just getting started...
🥇 You'll get to learn from an experienced executive leadership team that has successfully scaled multiple tech startups - the talent and experience level is very high at Skimmer. We've been there and done that.
More about the ideal candidate
💻 You're a systems geek that is funnel and data-obsessed. You love implementing new processes and AB testing out the wazoo.
💭 You dream about how to jack up demos booked, increase ACV, reduce sales cycle time and increase close rates
🗣️ You love coaching reps, and talking to customers. This will be a \"roll up the sleeves role\" no hiding behind dashboards.
🔁 You've excelled in an SMB environment as a seller and manager
🤝 You have a strong pool of reps that would follow you anywhere you go and have amazing references from previous companies (both upwards and downwards)
👍 Bonus points if you live in Austin or Toronto area (remote role though)
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