# Junior BA/Support

**Company:** [Octal Philippines Inc.](http://jobs.workable.com/companies/pjCj2GuMbLiToVCHigAygz.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/00606a09-4ba5-4315-aeab-7582e64be0df)

## Description

-   Should have problem solving, decision making and analytical skills
-   _Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus_
-   Ability to do user training
-   Ability to conduct quality assurance testing
-   Basic knowledge in MySQL or basic SQL scripting

## Requirements

-   Computer Science or any IT-related course
-   Minimum of 2-3 year experience
-   **Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.**
-   **Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client**
-   _**Knowledge on any service or helpdesk management system is a plus**_
-   **Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently**
-   **Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual**

## Benefits

-   Allowances
-   Health Insurance,
-   Hospitalization Insurance
-   Accident Insurance