# German-speaking Customer Service Experts - Work Remote In Greece **Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** Patrique Greece [Apply for this job](http://jobs.workable.com/view/007b84a9-4724-4a0c-9c05-dd7055fc760b) ## Description ### German-Speaking Customer Service Experts ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with outstanding career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles within leading customer support services organisations, we are dedicated to delivering a seamless, people-first recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love. ### Job Overview Mercier Consultancy Group is actively seeking passionate and driven German-Speaking Customer Service Experts to join a prestigious customer support services operation based remotely within Greece. This is an outstanding opportunity for fluent or native German speakers who are eager to advance their careers in the customer support services industry while enjoying the unmatched lifestyle that Greece has to offer. If you are searching for German-speaking jobs that combine professional growth, competitive rewards, and an extraordinary living experience, this German-Speaking Customer Service Experts position in Greece is tailor-made for you. ### Key Responsibilities - Deliver high-quality, empathetic customer support in fluent German across multiple communication channels including phone, email, and live chat. - Accurately identify, investigate, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner. - Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system, ensuring full compliance with data management protocols. - Proactively guide customers through products, services, and troubleshooting processes, ensuring a seamless and positive customer experience at every touchpoint. - Collaborate effectively with internal customer support services teams, escalating complex cases to senior agents or specialist departments when required. - Consistently meet and exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, first contact resolution rates, and average handling times. - Stay fully informed of product updates, service changes, and company policies to provide customers with accurate and current information at all times. - Actively contribute to a positive team culture by sharing feedback, supporting colleagues, and participating in ongoing training and quality improvement initiatives. ## Requirements - Native or fluent German language skills, both spoken and written, are essential for this role. - A valid EU passport or the legal right to work within the European Union is mandatory. - Previous experience in a customer support services environment, contact centre, or client-facing role is strongly preferred. - Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer experiences. - Strong digital literacy, including confidence in navigating CRM platforms, ticketing systems, and standard office software. - A self-motivated, solutions-oriented mindset with the ability to work independently and efficiently in a remote working environment. ## Benefits ### What We Offer - Competitive Monthly Salary reflective of your skills and experience within the customer support services industry. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation to ensure your move to Greece is completely stress-free. - Monthly Performance Bonus rewarding your dedication and results in your customer service role. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward. - Fully Paid Professional Training to prepare you thoroughly for your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Remote working arrangement within Greece, offering flexibility and an exceptional work-life balance. - Genuine career development pathways within a growing international customer support services organisation. - And Much More — join Mercier Consultancy Group and discover a benefits package designed to support your whole life, not just your career. ### Life in Greece Relocating to Greece means embracing one of the most enviable lifestyles in all of Europe. Greece is a country that captivates with its dramatic landscapes, from the iconic whitewashed villages of the Cyclades to the lush mountains of the mainland, offering something truly spectacular at every turn. The Mediterranean climate blesses Greece with long, sun-drenched summers and mild winters, making it possible to enjoy outdoor living, pristine beaches, and vibrant cultural festivals almost year-round. Rich in history and mythology, Greece is a place where ancient wonders such as the Acropolis coexist effortlessly with a thriving modern arts and music scene, ensuring that life outside of work is as fulfilling as the career opportunities within it. Beyond its natural beauty and cultural heritage, Greece offers an exceptional quality of life that attracts professionals from across Europe and beyond — making it one of the most desirable destinations for those pursuing Jobs in Greece. The renowned Greek cuisine, from fresh seafood by the harbour to slow-cooked mezze in a traditional taverna, is an experience in itself, and the warmth and hospitality of the Greek people make settling in feel remarkably natural. The cost of living in Greece remains highly competitive compared to many other Western European nations, allowing you to enjoy a high standard of living without compromise. For German speakers seeking German-speaking jobs that truly transform their lifestyle, there is no better place to plant roots than Greece. ### How to Apply Are you ready to take the next exciting step in your career as a German-Speaking Customer Service Expert? This is your opportunity to join a world-class customer support services team, enjoy a fully supported relocation to Greece, and benefit from a rewards package that truly values your talent and commitment. Whether you are already exploring Jobs in Greece or are hearing about this German-Speaking Customer Service Experts position in Greece for the first time, we warmly encourage you to take action today. Click _Apply Now_ to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family.