# German Customer Advisor - BLG5

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Sofia, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** BPO_BLG5

[Apply for this job](http://jobs.workable.com/view/00b034cd-2dd7-4c9f-9a23-a4de4b8829d2)

## Description

Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia, Bulgaria, supporting a prestigious Swiss telecommunications company.

**The position is on-site from our office in Sofia.**

 German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering outstanding service while identifying sales opportunities and maximizing customer satisfaction.

-   Provide customer support via inbound calls
-   Analyse and resolve customer inquiries
-   Provide information on administrative and technical topics (products, billing, etc.)
-   Perform updates in internal systems
-   Escalate issues or calls to other departments when necessary

## Requirements

**You are the one we’re looking for if you have:**

-   German language level C1 is mandatory
-   Customer-oriented mindset and approach
-   Excellent organisational and communication skills
-   Good knowledge of MS Office
-   Willingness to work in shifts (9 a.m. – 10 p.m.) including weekends

## Benefits

-   Competitive Salary Package

-   Base Salary + Training + Tenure Bonuses offered
-   Billing Skills Bonus
-   Unlimited Sales Bonus
-   Possibility to work in hybrid model  
    

-   Additional Benefits

-   Monthly meal vouchers
-   Private health insurance
-   Fully covered Multisport card
-   Structured onboarding and continuous learning
-   Long-term career development opportunities