# Customer Service & Admin Assistant

**Company:** [Scalesource](http://jobs.workable.com/companies/9h39SGih7sz4TKPssnhk9J.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Veterinary & Logistics Recruitment

[Apply for this job](http://jobs.workable.com/view/00b891a4-ef67-4936-a7d9-0b656ebbbc37)

## Description

### Customer Service / Admin Assistant

Location: Remote (Work from Home)  
Schedule: Monday–Friday, 9:00 AM–6:00 PM (PST, CST, EST) |  
Compensation: $1,250 USD/month first 90 days, $1,500 USD/month after

About the Role  
Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage.

**What You'll Actually Do**

-   Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
-   Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
-   Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
-   Handle routine franchise admin so managers stay locked on operations
-   Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding

## Requirements

-   3+ years in customer-facing or admin support roles
-   Handled 60+ customer interactions/day for 6+ consecutive months
-   2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM
-   Willing to undergo necessary training assessment as part of the recruitment process.
-   Professional home office setup and reliable internet

## Benefits

-   _Better Role Matching_: You’re placed in roles where you can actually perform and grow, not just fill a seat
-   _Real Upside_: Strong performers unlock raises, long-term stability, and future opportunities
-   _Work With U.S. Operators_: Direct exposure to franchise owners and operators focused on growth and execution
-   _Real Ownership_: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
-   _Multi-Location Exposure_: Work across multiple franchise locations and learn how scalable operations actually run