# Order Management Executive

**Company:** [Weekday AI](null/companies/pxG9rDgnvZm2c86JUchT1j.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Weekday's Client via platform

[Apply for this job](null/view/00bb5a25-579f-4d2f-bf8f-486d4daa2d3b)

## Description

**This role is for one of Weekday’s clients  
Salary range: Rs 200000 - Rs 400000 (ie INR 2 - 4 LPA)**

  
Min Experience: 1+ years  
Location: India  
JobType: full-time

We are looking for a detail-oriented and customer-focused **Order Management Executive** with **1–4 years of experience**, preferably within the **pharmacy, pharmaceutical, healthcare, or medical retail industry**. The candidate will be responsible for managing the complete order lifecycle, from order processing and inventory coordination to dispatch, delivery tracking, and issue resolution.

The ideal candidate should have a strong understanding of **pharmacy operations**, prescription-related order processes, medicine availability, and customer requirements. This role requires excellent coordination skills, accuracy, and the ability to work efficiently in a fast-paced environment.

## Requirements

### Key Responsibilities

-   Manage and process customer orders accurately through internal order management systems.
-   Handle pharmacy-related orders, ensuring medicines and healthcare products are processed as per established procedures.
-   Verify order details, product availability, quantities, customer information, and other relevant requirements.
-   Coordinate with **pharmacy, warehouse, inventory, logistics, and delivery teams** to ensure timely fulfillment.
-   Monitor the complete order lifecycle from order placement to successful delivery.
-   Track pending, delayed, cancelled, returned, or failed orders and take appropriate corrective action.
-   Coordinate with pharmacists and relevant teams regarding prescription requirements, product substitutions, and medicine availability.
-   Maintain accurate records of orders, dispatches, cancellations, returns, and customer issues.
-   Address customer queries related to order status, availability, delivery timelines, replacements, and returns.
-   Escalate order-related issues to the appropriate teams and ensure timely resolution.
-   Monitor inventory availability and coordinate with relevant teams to minimize order cancellations caused by stock shortages.
-   Ensure compliance with internal pharmacy processes, quality standards, and applicable operational guidelines.
-   Generate and maintain regular reports related to order processing, fulfillment, pending orders, and operational performance.
-   Identify recurring order-management issues and suggest improvements to increase efficiency and customer satisfaction.

### Must-Have Skills

-   **Pharmacy / Pharmaceutical Operations**
-   Good understanding of medicines, healthcare products, and pharmacy order processes.
-   Experience in **order management, order processing, or pharmacy operations**.
-   Strong knowledge of order fulfillment and inventory coordination.
-   Ability to understand and handle prescription-related requirements.
-   Strong attention to detail and accuracy in processing orders.
-   Excellent verbal and written communication skills.
-   Good coordination and follow-up skills across multiple teams.
-   Proficiency in MS Excel, order management systems, or other operational tools.
-   Ability to manage multiple orders and priorities in a fast-paced environment.
-   Strong problem-solving and customer-handling skills.

### Qualifications & Experience

-   Graduate in **Pharmacy, Life Sciences, Healthcare, Commerce, or a related field**.
-   **1–4 years of relevant experience** in order management, pharmacy operations, pharmaceutical distribution, healthcare operations, or a similar role.
-   Candidates with hands-on experience in **pharmacy order processing** will be preferred.