# German-Speaking Customer Expert for Booking.com - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** TTG

[Apply for this job](http://jobs.workable.com/view/00bda6c8-8c0d-4930-ba67-dd863447edd9)

## Description

Mercier Consultancy Group is looking for a German-Speaking Customer Expert to join our team supporting Booking.com operations based in Greece. This role provides the opportunity to deliver excellent customer service to German-speaking customers within a dynamic and international work environment. If you have a passion for customer support and want to contribute to the success of a leading online travel platform, this position is for you.

  

### Key Responsibilities

-   Provide high-quality customer service in German through phone, email, and chat channels to Booking.com users.
-   Assist customers with booking inquiries, modifications, cancellations, and problem resolution.
-   Maintain accurate records of customer interactions and transactions in the CRM system.
-   Work collaboratively with internal teams to resolve customer issues effectively.
-   Keep up-to-date on Booking.com products, policies, and travel industry developments.

## Requirements

-   Fluency in German (spoken and written) is required; English proficiency is an advantage.
-   Prior experience in customer service, preferably in travel or online booking platforms, is beneficial.
-   Strong communication and problem-solving skills with a customer-focused approach.
-   Ability to work efficiently in a fast-paced, high-volume environment.
-   Familiarity with CRM software and digital communication tools preferred.
-   Excellent organizational skills and capacity to work well within a team.

## Benefits

-   Competitive Monthly Salary
-   Fully Paid Relocation Package
-   Monthly Performance Bonus
-   Health Insurance
-   2 Extra Salaries Per Year
-   And Much More...