# Operations Manager (Head of Property Management)

**Company:** [The HR Game](null/companies/4ip6FvKjJUwybEPsrTnCar.md)
**Location:** Cairo, Egypt
**Workplace:** on site

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## Description

**About the Role:**

We are seeking a leadership-driven **Head of Property Management / Operations Manager** to take 24/7 strategic and operational ownership of our portfolio of managed short-term rental properties. In this role, you will lead our on-ground property management, housekeeping, and field teams to ensure every unit is clean, functional, secure, compliant, and guest-ready at all times.

**Key Responsibilities:**

-   **Property Readiness & Quality Standards:** Define and enforce quality standards, hold final "guest-ready" sign-off authority, and implement structural fixes to minimize recurring failures.
-   **Housekeeping & Laundry Management:** Lead housekeeping capacity, enforce strict cleaning SLAs, manage in-house/outsourced laundry workflows, and maintain high QC pass rates and low re-clean rates.
-   **Security, Access & Compliance:** Oversee unit access security, investigate incidents using CCTV footage, coordinate with law enforcement (passport delivery/compliance), and maintain key relationships with building security and doormen.
-   **Supplies, Warehousing & Petty Cash:** Oversee warehouse inventory levels and stock replenishment; maintain non-negotiable accountability over field petty cash spending and weekly reconciliations.
-   **Maintenance & Service Coordination:** Act as the operational escalation owner for guest-impacting maintenance issues, utility disruptions, and facility maintenance.
-   **Team Leadership & SOP Ownership:** Hire, train, and manage the Property Operations team; define and enforce SOPs for turnovers, inspections, access, and logistics while managing functional department budgets.

## Requirements

**Requirements & Qualifications:**

-   Bachelor’s degree in Operations Management, Hospitality, Business Administration, or a related field.
-   4–6+ years of leadership experience in property management, hospitality operations, or short-term rental management.
-   Proven experience managing housekeeping, logistics, vendor relationships, and field operations teams.
-   Strong financial discipline with experience managing operational budgets and petty cash controls.
-   Exceptional crisis management abilities, strong leadership, and willingness to maintain 24/7 availability for urgent, escalated operational matters