# Customer Service Casual (short term)

**Company:** [White Fox Boutique](null/companies/qk3cQ7axADhenu55LB7CQt.md)
**Location:** Sydney, Australia
**Workplace:** on site
**Employment type:** Other

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## Description

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for a Customer Service Casuals (short term) to assist our Customer Service team during our peak sale period. Located at our Rosebery office, this role is perfect for anyone who thrives in a fast-paced environment and wants to kickstart their career in the fashion industry. 

**About the Role**

-   This role will run from mid October through to end of January. 
-   Minimum 3 days a week availability required - Monday and Thursday essential
-   Shifts will be between 7am and 5pm, Monday to Friday.

**Main Responsibilities**

-   Communicating with customers & ensuring customer satisfaction on emails & live-chat
-   Handle customer queries professionally, provide knowledgeable solutions and follow up as required
-   Ensuring customer profiles & communication is documented
-   Working with the returns team on processing returns & faulty replacements
-   Provide backup and support to other Customer Service team members as/when requested

## Requirements

-   Previous customer service experience (either online or in-store)
-   Strong organisational skills, ability to multi-task & show initiative
-   Experience in a fast paced working environment
-   Excellent communication skills
-   Excellent attention to detail
-   Strong grammar skills
-   Comprehensive computer skills with an iMAC

## Benefits

-   Stunning new office located in Rosebery with on-site parking available
-   Flexibility with working days
-   Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
-   Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
-   Regular team events and internal celebrations