# Technical Support - GTM

**Company:** [Valsoft Corporation](http://jobs.workable.com/companies/i7bvgtD9zMBw8pksaJ6inV.md)
**Location:** Beirut, Lebanon
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** IT

[Apply for this job](http://jobs.workable.com/view/02230d17-5a36-483c-bcea-f41d87a9664d)

## Description

Aspire Software is looking for an AI Automation & Agent Builder to join our team in Lebanon.

**Here is a little window into our company:** Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview

We’re looking for a technically strong individual with natural communication skills to join our UK team. This person will provide direct support to ships and end customers, mentor global reseller/partner support teams, and ensure excellence in service delivery as a bridge between technical teams and customers.

**Key Responsibilities**

-   Provide direct support to ships and end customers, handling incidents with professionalism and ensuring timely resolution.
-   Act as a mentor and guide to reseller/partner support teams.
-   Maintain up-to-date knowledge of product improvements, bug fixes, and new features; report feedback internally.
-   Contribute to knowledge base content for customers and resellers.
-   Collaborate with other departments to ensure excellent service delivery.
-   Assist with operational and user acceptance testing as needed.
-   Identify and report incident trends to improve the customer experience.
-   Respond to network alerts for first-line network administration, escalating complex issues.
-   Support presales activities and customer onboarding.
-   Share knowledge across global teams to ensure seamless handovers.

## Requirements

-   Minimum 2 years’ experience in a customer-facing support role, ideally with bespoke IT systems/software.
-   Excellent communication skills; able to adapt style for different audiences.
-   Strong initiative with ability to prioritise work effectively.
-   Positive, proactive approach to customer service.
-   Team player with a flexible, adaptable attitude.

**Technical Requirements**

-   Windows desktop/server experience.
-   Cloud-based architecture familiarity.
-   Experience with:
-   Windows & Linux
-   Office applications
-   Networking (TCP/IP)

**Desirable Qualifications/Experience**

-   ITIL certification.
-   Networking qualifications (CCNA, CompTIA, etc.).
-   Understanding of SDLC processes.
-   Knowledge of satellite communications and/or the Maritime industry.
-   Additional language skills a plus