# Senior Desktop Support

**Company:** [Essel](https://jobs.workable.com/companies/bjZus13vbfp8U2Eryng83k.md)
**Location:** Menlo Park, United States
**Workplace:** on site
**Employment type:** Contract

[Apply for this job](https://jobs.workable.com/view/03d3950e-d3a5-4a1f-8f74-28edda02241f)

## Description

Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?

-   Job description:
-   Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
-   Perform remote and on-site troubleshooting through efficient troubleshooting methodology
-   Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
-   Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions

## Requirements

-   Interpersonal and customer facing skills
-   Proven experience as a _**Senior Desktop Support/ IT Technician**_
-   Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills
-   Troubleshooting with all different types issues
-   Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals