# Call Center Representative

**Company:** [TechOp Solutions International](http://jobs.workable.com/companies/hsDE75y4gWfGQPN7MoxFMn.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Contact & Ops Centers

[Apply for this job](http://jobs.workable.com/view/04746130-0c36-47f1-b697-4ac945dcde6d)

## Description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Recruiter Note: Remote position, but Candidate must reside within Norfolk, VA or nearby cities.

Duties:  

-   Answer and track incoming calls 

-   Prepare and submit accurate, detailed reports in government systems 

-   Accurately record all details in accordance with procedures   

-   Conduct database and open-source research 

-   Route and escalate calls appropriately 

-   Other duties, as assigned

## Requirements

-   3 + years experience in a call center 

-   Associates Degree or higher completed degree (May be substituted with additional work experience.)

-   Proven ability to multitask simultaneously communicating and inputting data 

-   Strong written and verbal communication skills 

-   Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 

-   Experience in handling sensitive information 

IND123