# Operations Manager

**Company:** [Houst](http://jobs.workable.com/companies/bbcmxGvKHhEUGiKxXDLR5w.md)
**Location:** London, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/0479941d-5494-4be4-86e0-08a4c2a35df0)

## Description

We're looking for an experienced **Operations Manager** to lead our Channels team and drive commercial performance across our marketplace distribution and pricing strategy.

This is a highly analytical leadership role for someone who enjoys solving complex operational challenges using data. You'll be responsible for managing a high-performing team, optimising channel performance, driving pricing and revenue initiatives, and leading strategic projects that improve commercial outcomes.

### **What You'll Do**

### Team Leadership

-   Lead, coach and develop a team responsible for channel operations and marketplace performance.
-   Set clear objectives, monitor performance and create a high-performing, data-driven culture.
-   Prioritise work across the team to ensure operational excellence and delivery against business goals.

### Revenue Operations & Pricing

-   Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns.
-   Design, implement and evaluate pricing experiments to identify opportunities for commercial growth.
-   Monitor revenue performance across channels and recommend improvements based on data and market trends.

### Channel Strategy

-   Own relationships with online travel agencies and booking platforms.
-   Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation.
-   Identify opportunities to improve channel performance, visibility and conversion.

### Data & Commercial Insights

-   Analyse operational and commercial data to identify trends, risks and opportunities.
-   Build and interpret dashboards using SQL and BI tools such as Looker or Tableau.
-   Translate complex data into clear recommendations for senior stakeholders.
-   Define KPIs and measure the success of strategic initiatives.

### Strategic Projects

-   Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance.
-   Work closely with Product and Engineering to prioritise system improvements and integrations.
-   Identify process improvements that enhance both internal operations and customer outcomes.

## Requirements

-   Previous experience managing and developing high-performing teams.
-   Experience in Revenue Operations, Commercial Operations, Strategy, Marketplace Operations or a similar analytical leadership role.
-   Strong commercial acumen with experience developing pricing or revenue optimisation strategies.
-   Advanced analytical skills with strong SQL capability and experience working with BI tools such as Looker, Tableau or Power BI.
-   Comfortable analysing large datasets and turning insights into business decisions.
-   Experience leading cross-functional projects from concept through to implementation.
-   Excellent stakeholder management skills with the ability to influence across technical and non-technical teams.
-   Highly organised, naturally curious and motivated by solving complex operational problems.

## Benefits

-   Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work
-   Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
-   Pension - We provide a pension scheme for all permanent employees, in line with government requirements
-   MacBook - For business use
-   25 days annual leave - plus an extra day off on your birthday (because who wants to work on their birthday