# (Fluent English) Customer Success Specialist (Brazil, global)

**Company:** [SupportYourApp](http://jobs.workable.com/companies/gfgCN4Yu5oSEkNdG6ZZ7os.md)
**Location:** Remote
**Workplace:** remote
**Department:** Outstaff

[Apply for this job](http://jobs.workable.com/view/047d9776-7234-4c54-aa11-071259851632)

## Description

We are looking for an enthusiastic and results-oriented **Customer Success Specialist for one of our** **B2B clients**. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

### What you will do:

-   Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
-   Own and drive client renewals and contract extensions across your portfolio;
-   Identify and execute upsell and cross-sell opportunities to expand account value;
-   Take responsibility for retention metrics and proactively mitigate churn risks;
-   Maintain and manage revenue forecasts for your portfolio;
-   Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
-   Develop and conduct comprehensive client trainings to ensure high user adoption;
-   Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
-   Act as a commercial owner of assigned accounts, driving growth and long-term value;
-   Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

### What you need to succeed in this role:

-   1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position;
-   Proven experience owning or contributing to client renewals and retention;
-   Hands-on experience with upselling / cross-selling within existing accounts;
-   Ability to forecast revenue and manage a portfolio from a commercial perspective
-   Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products);
-   Customer-oriented and responsible attitude;
-   Fluent English both written and spoken;
-   Excellent presentation and account management skills.

### Benefits and Perks:

-   Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5;
-   Opportunity to work fully remotely;
-   Inclusive international environment;
-   Compensation in USD;
-   Responsive management interested in your growth and long-lasting cooperation.

Internal job code:2NK