# Catering Sales Manager **Company:** [Millennium Hotels and Resorts](http://jobs.workable.com/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Los Angeles, United States **Workplace:** on site **Employment type:** Full-time **Department:** The Biltmore LA [Apply for this job](http://jobs.workable.com/view/0482f292-375b-4ae8-9792-5d0b801d393b) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/2ca3125747349951a50095e7cbfb8a2e.jpg)![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/c9f1fe790b3bf803b2def5b54e1ea342.jpg) **Hotel Name: The Biltmore Los Angeles** **Location:** Onsite – Los Angeles, CA **Annual Salary: $70,304.00** ### **Join the Team at The Biltmore Los Angeles** At **The Biltmore Los Angeles**, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence. ### **About The Biltmore Los Angeles** Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. **About the Role:** Catering Sales Manager As our Catering Sales Manager, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. **Your Impact** You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results. **What You’ll Be Doing** **Operations & Execution** - Ensure smooth, efficient operations aligned with brand standards - Identify opportunities for innovation and continuous improvement - Deliver consistent, high-quality results in a fast-paced environment **Guest Experience** - Deliver exceptional service rooted in passion for hospitality - Anticipate needs and respond with a solutions-first mindset - Create memorable, personalized experiences for every guest **Team Collaboration** - Work collaboratively across teams to achieve shared goals - Communicate effectively and contribute to a positive work environment - Support a culture of respect, energy, and accountability **Compliance & Standards** - Follow all company policies, safety standards, and procedures - Maintain accuracy in processes, reporting, and documentation - Uphold a culture of accountability and operational excellence Responsibilities - Develop and execute strategic sales initiatives to grow catering revenue, increase market share, and achieve established sales goals. - Cultivate and maintain strong relationships with corporate clients, event planners, wedding coordinators, and community partners to generate repeat and new business. - Identify and pursue new business opportunities through market research, networking, prospecting, and client engagement. - Partner with Operations, Banquets, Culinary, and Revenue Management teams to ensure seamless event planning, execution, and exceptional guest experiences. - Monitor sales performance, analyze market trends, and prepare regular reports and forecasts for senior leadership to support business decisions. - Provide guidance, coaching, and mentorship to team members, fostering professional development and promoting best practices in sales, customer service, and product knowledge. - Conduct site inspections, prepare proposals and contracts, and negotiate catering agreements that align with hotel revenue objectives. - Represent the hotel at industry events, networking functions, and community organizations to strengthen brand ## Requirements - Passion for hospitality and delivering exceptional service - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Solutions-oriented mindset with attention to detail - Flexibility to work varied schedules, including evenings, weekends, and holidays **Leadership Requirements** - Proven leadership experience in hospitality or related industry - Ability to drive performance, accountability, and team engagement - Strong decision-making and problem-solving capabilities - Experience managing operations, budgets, or departmental goals - Demonstrated ability to lead through change and innovation **Technical / Role-Specific Requirements** - Previous experience as a Hotel Sales Manager, Catering Sales Manager, or in a related hospitality sales role. - Strong understanding of hotel operations and the collaboration required between Sales, Catering, Culinary, Banquets, Front Office, and other departments. - Proven ability to generate new business, build lasting client relationships, and successfully close sales. - Experience conducting property tours and site inspections to showcase event spaces and hotel amenities. - Skilled in preparing accurate proposals, contracts, and pricing using basic mathematical and budgeting principles. - Excellent customer service skills with the ability to anticipate client needs, resolve concerns, and deliver exceptional guest experiences. - Strong verbal and written communication skills with the ability to communicate professionally and effectively in English. - Professional, polished demeanor with outstanding interpersonal and relationship-building abilities. - Highly organized, detail-oriented, and able to manage multiple events, deadlines, and priorities simultaneously. - Excellent follow-up, time management, and organizational skills to ensure seamless event planning and execution. - Strong listening, negotiation, and problem-solving skills in a fast-paced hospitality environment. - Collaborative team player who thrives in a team-oriented sales environment while achieving individual sales goals. - Flexible schedule with the ability to work evenings, weekends, and special events as business needs require. - Ability to perform additional duties as assigned to support departmental and organizational objectives. **Education** - High school diploma or equivalent required - Bachelor’s degree or equivalent experience preferred ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.