# Customer Service Officer Sea Freight

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Shah Alam, Malaysia
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/04848da8-a2ed-439c-9e5e-3757550414d0)

## Description

Our client is a leading supply chain company expanding rapidly in Malaysia.  
  
Job responsibilities:  
\- Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.  
\- Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.  
\- Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.  
\- Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.  
\- Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.  
\- Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system.  
\- Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and customer satisfaction.  
\- Stay updated on industry trends, regulations, and best practices related to sea freight and logistics.  
\- Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvement.  
  
Job requirements:  
\- Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience).  
\- Proven experience in customer service, preferably within the sea freight or logistics industry.  
\- Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.