# French Speaking - Technical Support Analyst

**Company:** [transcosmos (TCIS)](http://jobs.workable.com/companies/98mWC4ozdgApaoa7hMnUad.md)
**Location:** Debrecen, Hungary
**Workplace:** on site
**Employment type:** Full-time
**Department:** HUN

[Apply for this job](http://jobs.workable.com/view/0500a376-93ca-470e-b1b0-37eded7b6236)

## Description

We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards.

**Your tasks would be:**

-   Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution;
-   Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner;
-   Escalate unresolved issues to appropriate internal teams, following established procedures and protocols;
-   Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels;
-   Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures;
-   Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards;
-   Coordinate with relevant departments to resolve service-related issues in line with company processes;
-   Maintain strict compliance with data privacy and security policies;
-   Foster positive and professional communication with customers, team members, and business partners.

## Requirements

-   High school diploma; 
-   Proven working experience in BPO and/or Customer Service environment; 

-   Excellent French and English language skills; 

-   Strong knowledge of Microsoft Office products; 

-   Affinity to electronics and technology.

## Benefits

**Transcosmos** is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression. 

**What we offer:** 

-   Competitive remuneration package; 

-   Cafeteria package through **SZÉP Card;** 

-   Private healthcare through **Medicover;** 

-   Training and professional development opportunities; 

-   Diverse, friendly, and international work atmosphere; 

-   Modern office environment.