# Customer Experience Specialist - eCommerce

**Company:** [Lifely](http://jobs.workable.com/companies/jc8E7K4bLPtYGgutjB1top.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/05204701-6d3d-46ad-8370-fdd6a2b09816)

## Description

Join Lifely as a full-time **Customer Experience Specialist - eCommerce**. In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.

**What you'll be doing**

-   Respond to customer inquiries and complaints via phone, email and live chat channels
-   Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
-   Process customer returns, exchanges and refunds in a timely manner
-   Assist with product research and provide recommendations to customers
-   Identify customer trends and pain points to help improve our operations and service
-   Contribute to the continuous improvement of our customer service processes and procedures
-   Work during Australian business hours to align with customer needs

**About us**

Lifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers.

Apply now to become our next **Customer Experience Specialist - eCommerce**

## Requirements

**What we're looking for**

-   3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment
-   Prior hands-on experience with returns, exchanges, refunds, and order issue resolution
-   Experience handling customer support through phone, email, or live chat
-   Strong communication and interpersonal skills with the ability to build rapport with customers
-   Business-fluent English to effectively communicate with customers
-   Experience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool)
-   Experience with Shopify or other eCommerce platforms for customer support functions
-   Availability during Australian business hours and US business hours

## Benefits

**What we offer**

-   Competitive salary
-   Comprehensive healthcare and insurance benefits
-   Opportunities for career development and advancement
-   Work from Home role