# Veterinary Guest Services Representative

**Company:** [Fetch Specialty & Emergency Veterinary Centers](http://jobs.workable.com/companies/5vk6jU61SRzbUWNZxpdLrF.md)
**Location:** Bonita Springs, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Support Team

[Apply for this job](http://jobs.workable.com/view/0556c567-32e3-4e3a-867e-a533d1b05c30)

## Description

_**Fetch Specialty & Emergency Veterinary Centers is looking for experienced, talented and caring individuals to join our Guest Services Team in our Ft. Myers hospital.**_

At Fetch, we are committed to providing exceptional care for pets and their owners. As a **family-owned** company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets.

**Position Overview:**  
We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.

**Key Responsibilities:**

-   Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
-   Answer incoming calls, respond to inquiries, and schedule appointments.
-   Provide accurate and timely information about the hospital’s services and procedures.
-   Maintain accurate client and patient records in our veterinary management software.
-   Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
-   Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
-   Assist with maintaining a clean and organized reception and waiting area.
-   Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.

## Requirements

-   Previous experience in a customer service.

-   Excellent interpersonal and communication skills.
-   Ability to multitask and work efficiently in a fast-paced environment.
-   Strong attention to detail and organizational skills.
-   Comfortable handling emotionally charged situations with empathy and professionalism.
-   Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
-   A passion for animals and their well-being.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Paid Family Leave (Maternity, Paternity)
-   Safe Harbor 401K with Company Match
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Personal)
-   Holiday Pay
-   Short Term & Long Term Disability
-   Employee Assistance Program (EAP)
-   Team Member Pet Discount
-   Continuing Education
-   Uniform Allowance
-   Tuition Reimbursement