# Portuguese Customer Service for Airline Booking Company - Athens, Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/05af680b-1a34-4b8e-89fe-e9e7d18452d5)

## Description

Mercier Consultancy is seeking a dedicated Portuguese Customer Service Representative for our Client, a leading Airline Booking Company based in Athens, Greece. In this key position, you will provide excellent support to Portuguese-speaking customers, assisting them with airline bookings and travel-related inquiries.

Your proficiency in Portuguese will be instrumental in helping clients book flights, manage reservations, and resolve any issues they encounter. By delivering exceptional service, you will play a vital role in ensuring a smooth and enjoyable travel experience for our customers.

### Responsibilities

-   Provide outstanding customer service in Portuguese regarding airline bookings and travel inquiries
-   Assist customers with flight reservations, changes, cancellations, and special requests
-   Resolve customer issues promptly and professionally
-   Maintain accurate records of customer interactions within the CRM system
-   Coordinate with airline partners to facilitate customer needs
-   Collect and communicate customer feedback to improve service quality
-   Stay informed about airline policies, pricing, and industry trends

## Requirements

-   Fluency in Portuguese and English with excellent communication skills is required
-   Native Portuguese speakers preferred; please state your nationality and native language clearly in your C.V. and/or Cover Letter
-   Prior experience in customer service, especially in airline or travel sectors, is advantageous
-   Strong problem-solving skills and customer-oriented mindset
-   Ability to handle multiple inquiries efficiently in a fast-paced environment
-   Detail-oriented with good organizational skills
-   Familiarity with CRM systems and customer support software is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...