# IT Support Engineer / IT Support Technician - Part-Time

**Company:** [Alongside](null/companies/qaxqPSE5ubrx7t9x4PfEHY.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Part-time
**Department:** Alongside

[Apply for this job](null/view/05b73c1d-7ccc-4d49-a9b9-151b7607d030)

## Description

**Alongside** is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.

We are looking for an **IT Support Engineer / IT Support Technician** to provide remote support to a client in the UK, on a part-time and flexible basis.

### Responsibilities

-   Provide remote support to users in a **Microsoft 365** environment.
-   Provide support for **Outlook, Teams, Office and Microsoft Defender**.
-   Manage users and permissions.
-   Troubleshoot day-to-day IT issues.
-   Set up and configure new PCs and software.
-   Provide support for email security solutions, namely **Mimecast**.
-   Remotely monitor endpoints using **RMM tools**, ideally **NinjaOne**.
-   Support hardware management and ordering.
-   Document basic IT processes.

## Requirements

-   Around **2-4 years of experience** in IT Support, Helpdesk L2 or similar roles;
-   Hands-on experience supporting **Microsoft 365** environments;
-   Good troubleshooting and problem-solving skills;
-   Ability to work independently and provide effective support remotely;
-   Good communication skills and a **strong level of English,** for interaction with the client;
-   A proactive and service-oriented approach.

### Nice To Have

Experience with any of the following will be considered a plus:

-   **Mimecast**
-   **NinjaOne** or other RMM platforms
-   **Cyber Essentials**
-   Microsoft Defender
-   Endpoint and device management

## Benefits

-   **Part-time engagement - approximately 10 hours per month**
-   **100% remote**
-   **Flexible working hours**
-   International working environment
-   Opportunity to work with modern Microsoft-based IT environments

If you're an experienced IT Support professional looking for a **flexible, fully remote part-time opportunity**, we'd be happy to hear from you.