# Finnish-speaking Customer Support in Malta

**Company:** [Next Job Abroad](null/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** Sliema, Malta
**Workplace:** on site
**Employment type:** Full-time
**Department:** Johanna Kivimäki

[Apply for this job](null/view/06050069-0179-43f7-b3ef-ccaebb5b15d4)

## Description

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn

more this position could be for you. No iGaming experience – No problem, our client will teach you

everything!

**Our client wants you to:**

-   Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written
-   Be flexible and willing to work on a shift basis
-   Have experience working with customers, listening to their needs, and providing the best
-   solutions
-   Be an excellent listener, have an empathic approach and take pride in giving an excellent
-   service to our players
-   You have exceptional organisation skills (including arriving on time, meeting deadlines, and
-   finding accurate information in a timely manner).
-   You are detail oriented with the ability to handle stressful situations while maintaining a
-   positive attitude
-   Be an individual who is open to constructive feedback
-   Be a team player that can also work independently

## Requirements

-   Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
-   Identify and support players in any difficulties they might encounter
-   Provide explanations to customers about products/site/policies/ promotions, etc.
-   Update customer account/details with necessary information when needed
-   Understand, guide, and support players in Responsible Gambling
-   Collaborate with our client's Fraud and payments team in customer queries
-   Understand AML and report any suspicious activity

## Benefits

-   Private health insurance
-   Free breakfast and lunch
-   Wellness allowance
-   Birthday leave
-   Company and Team building events
-   Relocation package to Malta including flight and 2 weeks of accommodation

And much more!