# Support Engineer

**Company:** [Talent-360.me](http://jobs.workable.com/companies/4ip6FvKjJUwybEPsrTnCar.md)
**Location:** Maadi, Egypt
**Workplace:** hybrid
**Department:** External / Clients

[Apply for this job](http://jobs.workable.com/view/063dd1dc-647e-4604-a6ef-8c9f29b17446)

## Description

**Talent 360** is looking for a **" Support Engineer"** to join their growing team!

If you're passionate about technology, enjoy troubleshooting technical issues, and thrive in solving complex technical challenges, this is a great opportunity to grow your career in a dynamic and collaborative environment. As a Support Engineer, you'll be responsible for diagnosing and resolving technical issues, providing technical support to clients and internal teams, investigating system-related problems, and collaborating with cross-functional teams to ensure the stability and performance of software solutions.

## Requirements

\- Provide technical support for enterprise applications, cloud solutions, and production environments while ensuring system availability and performance.

\- Troubleshoot application, integration, infrastructure, and system-related issues while coordinating with development and DevOps teams for resolution and deployments.

\- Handle incidents, service requests, monitoring activities, system health checks, and support operations within defined SLA timelines.

\- Draft, structure, and maintain governance documents, SOPs, process frameworks, technical documentation, and knowledge base materials.

\- Maintain centralized repositories, audit trails, trackers, and governance records with proper version control and accessibility.

\- Coordinate with departments to roll out new processes, prepare training materials and guides, and monitor process adoption and adherence.

\- Prepare reports and dashboards highlighting operational performance, implementation progress, gaps, risks, and key insights for management.

**Job Qualifications:**

\- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

\- 1–4 years of experience in technical support, process coordination, application support, or related roles.

\- Good understanding of databases, APIs, integrations, middleware concepts, and cloud platforms such as OCI, AWS, or Azure.

\- Familiarity with Linux and Windows server environments, monitoring tools, and ticketing systems.

\- Strong documentation, reporting, and process management skills with attention to detail.

\- Basic knowledge of scripting, DevOps concepts, and CI/CD pipelines is considered a plus.

\- Excellent communication, problem-solving, organizational, and stakeholder management skills.

## Benefits

**Company Industry**: Information Technology Services

**Company website:** [https://www.wind-is.com](https://www.wind-is.com/)

**Location:** Maadi - Cairo

**Working Hours:** 9:00 AM to 5:00 PM.

**Working Days:** From Sun to Thu.

**Benefits:** Attractive salary - Social & Medical insurance - Friendly Environment - Learning & Development Opportunities - Other benefits 

Apply now to drive innovation and growth with our dynamic team!