# Service Desk Engineer (L1) - Japanese - N

**Company:** [Two95 International Inc.](http://jobs.workable.com/companies/uBLbLticQ1T2pGzVbXvnAu.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Contract
**Department:** IT Services

[Apply for this job](http://jobs.workable.com/view/06e4b5b4-35f3-4623-b39e-f1725fa7731e)

## Description

We are looking for Service Desk Engineer (L1) - Japanese (Speaking, writing, Reading) with 8+ years of experience.

## Requirements

-   Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
-   Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
-   They must also be customer-oriented and patient to deal with difficult customers.  
    The goal is to create value for clients that will help preserve the company’s reputation and business.  
      
    

**Responsibilities**

-   Serving as the first point of contact for customers seeking technical assistance over the phone Chat or email.

-   Performing remote troubleshooting through diagnostic techniques and pertinent questions

-   Walk the customer through the problem-solving process.
-   Provide accurate information on IT products or services.
-   Respond to email messages for customers seeking help.
-   Record events and problems and their resolution in logs
-   Follow-up and update customer status and information