# Irish and English Customer Service Agent for Digital Enterprise

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Sofia, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Czech

[Apply for this job](http://jobs.workable.com/view/0735b67e-e32c-4954-a32d-0cc8bfc8d36d)

## Description

Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for an Irish and English Customer Service Agent for a prominent Digital Enterprise. This role is perfect for individuals who are enthusiastic about providing exceptional customer support and are proficient in both Irish and English, ready to assist clients in a digital landscape.

  

### Responsibilities

-   Provide outstanding customer service to clients in both Irish and English through various communication channels, including phone, email, and chat.
-   Assist customers with inquiries related to digital products, services, and general support.
-   Effectively resolve customer issues and concerns, ensuring a high level of satisfaction.
-   Stay updated on the latest developments in digital products and services to provide accurate and relevant assistance.
-   Document customer interactions accurately and maintain comprehensive records within the CRM system.
-   Collaborate with other teams to enhance the overall customer experience.
-   Participate in ongoing training and development programs to improve service skills and product knowledge.

## Requirements

-   Fluency in both Irish and English, spoken and written.
-   Experience in customer service, preferably in the digital or technology sector.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities with a commitment to customer satisfaction.
-   Familiarity with customer service software and digital tools.
-   Attention to detail with strong organizational skills.
-   A genuine interest in digital products and services, and a desire to assist clients effectively.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   Bonuses for referring new employees
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**