# IT Support Specialist (UK, Remote) **Company:** [Pickle](http://jobs.workable.com/companies/pm3KjzZmPDq2Cx7ruZi5dD.md) **Location:** Remote **Workplace:** remote **Employment type:** Contract **Department:** Client - Direct [Apply for this job](http://jobs.workable.com/view/07aae8fa-ac82-469e-ad1a-3c34d5281a9a) ## Description ### About us Pickle is amongst our many great services, a talent partner for fast-growing businesses. We help ambitious founders and leadership teams hire exceptional people across operations, product, technology, customer success, commercial, finance, and executive leadership. We specialise in identifying high-quality permanent and contractor talent that can make an immediate impact, supporting businesses through key growth stages with a thoughtful, consultative approach to hiring. Whether it's a critical leadership appointment or building out an entire function, we work as an extension of our clients' teams to find people who combine the right skills, mindset, and cultural fit. We believe great hiring goes beyond matching CVs to job descriptions. It's about understanding how businesses operate, what success looks like, and connecting them with people who will help them grow for the long term. ### About the Role Our client is looking for an IT Support Specialist to join their growing team and take ownership of the day-to-day technology experience across the business. This is a hands-on coordination role focused on making technology simple, reliable and easy to use. You’ll ensure colleagues have the right equipment, systems, access and support to do their best work, while coordinating with an external Managed Service Provider (MSP) to ensure technical issues are resolved efficiently. You’ll work closely with People, Operations, Technology and Governance teams to support onboarding and offboarding, maintain the company’s technology environment, contribute to systems improvements and help ensure technology remains secure, well managed and fit for purpose. The organisation operates in a Google Workspace-first, cloud-based environment and is actively exploring AI-powered tools to improve productivity. You’ll play an important role in supporting the responsible adoption and administration of these technologies. This is an excellent opportunity for someone early in their IT career who enjoys solving problems, helping people and improving the way technology supports a growing business. ### Role Details - **Location:** UK-based - **Working arrangement:** Remote-first, with occasional face-to-face company offsites - **Salary:** Approximately **£40,600 per annum** - **Bonus:** Eligible for up to **10% annual bonus**, based on a combination of company and personal performance, following six months of service ### About You You’ll thrive in this role if you: - Enjoy helping people solve technology problems and creating a positive support experience. - Are organised, dependable and naturally follow through on commitments. - Have strong attention to detail, particularly when managing onboarding, access and technology assets. - Can communicate confidently with both technical and non-technical audiences. - Are curious, proactive and always looking for smarter and simpler ways of working. - Are comfortable coordinating external technology partners and building strong working relationships. - Enjoy learning new technologies and keeping up with emerging trends. - Have experience supporting Google Workspace and modern cloud-based SaaS environments. - Are interested in AI and its potential to improve productivity in a practical and responsible way. - Understand the importance of information security, governance and protecting confidential information. - Can manage multiple priorities without compromising quality, security or attention to detail. ### What Success Looks Like Success in this role will mean: - Colleagues receive responsive, friendly and effective IT support. - New starters have the right equipment, systems and access from day one. - IT support requests are managed effectively and MSP service levels are achieved. - Devices and technology assets are accurately tracked and well managed. - Joiners, movers and leavers are handled accurately, securely and on time. - Core business applications and systems remain reliable and well maintained. - Technology processes become simpler, more reliable and easier for colleagues to use. - IT operations consistently support the organisation’s security and governance requirements. ### Your First 90 Days ### First 30 Days — Understand - Learn the organisation’s IT environment, systems and support processes. - Build relationships with the external MSP and understand service levels, responsibilities and escalation routes. - Get to know the People team and understand the employee lifecycle. - Review existing onboarding, offboarding and access processes. - Understand the technology estate, software licences and device management processes. - Meet key stakeholders across Technology, Operations, People and Governance. ### Days 31–60 — Diagnose - Take ownership of day-to-day IT coordination. - Improve visibility of support requests and MSP performance. - Review technology assets, user accounts and documentation. - Support onboarding and offboarding activities. - Identify recurring issues and opportunities to improve the employee technology experience. - Support active technology and systems projects. ### Days 61–90 — Own - Independently coordinate day-to-day IT operations. - Build a strong and effective relationship with the MSP. - Deliver consistently excellent onboarding and employee technology experiences. - Improve technology documentation, asset management and user lifecycle processes. - Support systems and technology improvements. - Strengthen operational technology practices and processes. - Become a trusted technology partner for colleagues across the organisation. ## Requirements ### What You'll Be Responsible For - Coordinate day-to-day IT support across the business. - Act as the key point of coordination between employees and the external Managed Service Provider (MSP). - Manage IT support requests through to resolution, ensuring issues are handled promptly and effectively. - Monitor recurring issues and identify opportunities to improve the overall technology experience. - Work closely with the People team to deliver a seamless technology onboarding and offboarding experience. - Ensure new starters have the appropriate equipment, systems and access in place from day one. - Coordinate technology changes when employees move roles or responsibilities. - Manage laptops, devices, peripherals and other technology assets throughout their lifecycle. - Maintain accurate records of technology assets, user accounts and software licences. - Administer user accounts, software licences and core business applications. - Support the administration and adoption of Google Workspace and other cloud-based SaaS tools. - Support the responsible adoption of AI-powered productivity tools, ensuring their use aligns with security, governance and confidentiality requirements. - Work alongside technology colleagues on systems improvements, rollouts and wider technology projects. - Support device compliance, access controls and secure technology practices. - Help protect confidential and commercially sensitive information through appropriate technology and access management. - Maintain accurate and up-to-date IT documentation and processes. - Identify opportunities to simplify processes, improve reliability and enhance the employee technology experience. ### What You'll Be Doing Day to Day You’ll be the primary point of coordination for day-to-day IT across the business. You’ll ensure colleagues receive timely, friendly and effective support by coordinating with the MSP and managing requests through to resolution. You’ll monitor recurring issues, identify trends and work with relevant stakeholders to improve the overall technology experience. You’ll work closely with the People team throughout the employee lifecycle, from ordering and configuring devices through to provisioning user accounts and ensuring the correct system access is in place. You’ll also coordinate technology changes for internal moves and ensure offboarding is completed securely and efficiently. Alongside this, you’ll maintain technology assets, software licences, user accounts and documentation, ensuring everything remains accurate, secure and up to date. You’ll support technology rollouts and improvements, helping colleagues adopt new tools and ways of working, while working with relevant stakeholders to ensure technology continues to meet the needs of the business. ## Benefits ### Why Join? This is an opportunity to join a collaborative and ambitious team where you can make an immediate impact. You’ll work on meaningful projects, help drive operational excellence, and play a key role in ensuring successful delivery across the business. ### Benefits Our client offers a competitive benefits package designed to support employees in doing their best work. Benefits will be **country-specific and competitive**, and may include: - Flexible, remote-first working. - Regular opportunities for in-person team collaboration and company offsites. - Private medical and wellbeing support, where applicable. - Employee assistance and mental health support. - Enhanced annual leave and company shutdown periods, where applicable. - Travel-related benefits, depending on location. _Benefits will vary by country and employment/contracting arrangement._ ### Recruitment Process - Chat with Pickle - Initial introductory interview with their team - Final competency interview. ### Diversity & Inclusion Pickle People recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information [here](https://forms.gle/daQfvHfcYkdfXqRZ9).