# Italian Customer Technical Advisor & Inbound Sales - Lisbon

**Company:** [speakit](http://jobs.workable.com/companies/fTXJu5fckxtuW4XzB5cPPo.md)
**Location:** Lisbon, Portugal
**Workplace:** on site
**Employment type:** Full-time
**Department:** Italian

[Apply for this job](http://jobs.workable.com/view/07ae8fbd-ba9b-414c-93b1-cc48c4c0f0dd)

## Description

**\*Important Note: We can only consider applicants who are either currently residing in Portugal or fully prepared to relocate. Working from outside Portugal is not an option for this position.**[](https://speakitjobs.workable.com/backend/jobs/4908355/browser/applied)

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Technical Advisor & Inbound Sales in Portugal, you will ensure that performance goals are met across all operations. And that you fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

You will have all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. In this position, there’s a real career and personal growth potential. About 80% of the managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**Responsibilities:**

As a Customer Technical Advisor & Inbound Sales Agent, you will be responsible for the tasks below

-   Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers
-   Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness
-   Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds
-   Inbound sales support and product selling to increase revenue while ensuring the highest level of customer satisfaction.
-   Achieve sales goals set up every quarter while providing an excellent customer experience
-   Logging and following up on orders or requests
-   Capturing all required data elements in CRM as required by clients, policies, and products

## Requirements

To become a Customer Technical Advisor & Inbound Sales Agent, you need to meet the requirements below:

-   Have a native level of Italian (oral and written) and proficiency in English
-   Have excellent communication skills coupled with empathy and team spirit
-   Have the ability to adapt to unplanned situations in a methodical and organized way
-   Strong customer service-oriented skills

## Benefits

In this role, you will have the benefits below:

-   Competitive salary and performance bonus
-   Meal allowance
-   Full paid training on the company and the project you'll be working on
-   Career development programs, specialized courses, and language classes
-   Free private health insurance after 6 months
-   Working hours: Monday to Saturday from 8 am to 7 pm rotational. Sundays off + another day during the week
-   1K welcome bonus paid in 4 installments