# Team Leader - French - POR2

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Lisbon, Portugal
**Workplace:** on site
**Employment type:** Full-time
**Department:** BPO_POR2

[Apply for this job](http://jobs.workable.com/view/0802a443-8480-49c5-92fd-6ad6d455b6f1)

## Description

Our goal is to ensure optimal operational management by implementing and adhering to established procedures and rules. This includes applying first-level controls while consistently aiming for partner and client satisfaction within a mindset of continuous improvement.

### **Your Future Mission Within the Team**

-   Contribute to deploying the global strategy set by upper management within your team.
-   Help foster a respectful and dignified work environment for all team members.
-   Ensure operational oversight of activity performance and productivity.
-   Oversee human resource management in coordination with the HR department.

## Requirements

### **Your Strengths as the New Team Leader**

-   Fluent/native level of spoken and written French.
-   Knowledge of activity management (performance tracking) and assignment tools/applications used by the team.
-   Strong organizational skills, collaborative working approach, responsiveness, and adaptability to change.
-   Ability to support and guide team members in skill development with a pedagogical approach.
-   Knowledge of the insurance market and its main players, clients, and activities _(if you don’t have this knowledge yet, don’t worry — you’ll learn with us)_.

## Benefits

### **What We Offer**

In addition to your salary, you’ll benefit from:

-   Meal allowance
-   Transport allowance
-   Child allowance
-   Private health insurance covering spouse and dependents, life insurance, and travel insurance
-   Hybrid work model – a balance between in-office days to enhance engagement, creativity, and human connection, and work-from-home days for employee flexibility
-   Continuous development opportunities and career advancement at both local and global levels
-   And much more…