# Customer Support Specialist (Locator Support) | Remote - PH

**Company:** [Smart Apartment Data](http://jobs.workable.com/companies/h7kwj7a7A6xnjpVG4Mq9WZ.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/082ce33d-4013-48c0-8099-3318873e6ef6)

## Description

**Salary:** Php 35,000 – Php 40,000 per month

**Role:** (Remote / Full-Time)

**Locations:** Metro Manila, Central Visayas, Davao Region

**Schedule:** US Central Time

[](https://vimeo.com/105793377/32605ba8b)

We’re looking for a Customer Support Specialist to assist clients using our software platform.

This role is primarily chat-based, with occasional email and phone support as needed. You’ll be interacting directly with clients, so clear and confident English communication is essential.

We’re looking for someone who can learn quickly, think clearly, and explain things in a simple way.

**Responsibilities**

-   Provide customer support primarily through chat (with occasional email or calls if needed)
-   Guide users step-by-step on how to use the platform
-   Answer questions and troubleshoot common issues
-   Explain features clearly and in simple terms
-   Escalate more complex issues when needed

## Requirements

-   2+ years of customer support or BPO experience
-   Experience supporting English-speaking customers
-   Strong English communication skills (both verbal and written) are required — you should be comfortable speaking directly with clients when needed
-   Comfortable learning new systems quickly
-   Able to explain things in a simple, step-by-step way
-   Patient, helpful, and detail-oriented

_Please apply only if the salary range of PHP 35,000 – 40,000 aligns with your expectations._

**Important**  

This role involves learning a new platform and guiding users through it.

We’re looking for candidates who are:

-   Quick learners
-   Clear communicators
-   Comfortable figuring things out independently

## Benefits

-   100% remote / home-based work
-   Monthly salary: PHP 35,000 – 40,000
-   Collaborative and supportive team