# Customer Service Representative

**Company:** [Treantly](http://jobs.workable.com/companies/wFc87dH6um33yADnhxDXvR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Treantly VA

[Apply for this job](http://jobs.workable.com/view/083f933a-6124-4971-8ed4-708e3bcb7361)

## Description

Treantly is looking for a friendly and solutions-oriented **Customer Service Representative** to work remotely as the first point of contact for customers. You will support customer inquiries, build strong relationships, and ensure a smooth and positive customer experience while working from home.

### Responsibilities

-   Respond to customer inquiries via phone, email, and text message in a timely and professional manner from a home-based setup
-   Troubleshoot customer issues and provide clear, accurate information about products, services, and account concerns
-   Document all customer interactions accurately in internal systems and escalate complex issues to the appropriate teams when needed
-   Identify recurring customer concerns and share insights to help improve processes and service quality
-   Meet or exceed individual and team KPIs such as response time, resolution rate, and customer satisfaction

## Requirements

**Must-Have Requirements:**

-   3–4 years of customer service or client-facing experience
-   Strong written and verbal English communication skills
-   Ability to manage multiple conversations and priorities in a remote work environment
-   Calm, empathetic, and professional demeanor, especially in high-pressure situations
-   High school diploma or equivalent; post-secondary education is an advantage
-   Strong technical aptitude and ability to quickly learn new systems and tools
-   Comfortable working independently in a work-from-home setup
-   Highly organized with strong attention to detail and accurate documentation skills

## Benefits

What we Offer:

-   Opportunities for growth and advancement
-   Health Insurance under Maxicare

Work Hours:

-   Full-time, EST business hours, Remote