# Retail Operations Manager/Sr. Manager

**Company:** [Create Wellness, Inc.](https://jobs.workable.com/companies/8EN22yTDk16kSwfRDYQ28E.md)
**Location:** New York, United States
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/0853c8a7-dc73-4bae-b595-ffa616111a87)

## Description

**The Role**

We're hiring a Retail Operations Manager/Sr. Manager to be the owner of operational truth for our retail business. This person translates retail opportunities, distribution, and commitments into operational execution — so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you'll give both something they need as we scale: visibility and proactivity.

This role is for someone with:

-   Experience running retail operations for a CPG brand across national retailers
-   Fluency in the retail order-to-cash flow: EDI, ASNs, routing guides, OTIF, and compliance
-   A knack for spotting problems in POs, inventory, or freight before a buyer does — and bringing the fix
-   Comfort translating sales plans into forecasts that inventory planners can actually use
-   A sharp eye for chargebacks and deductions, and the persistence to recover what's ours
-   Clear, proactive communication with Sales, Operations, Finance, and 3PL partners
-   A track record of thriving in a fast-moving, build-the-process-as-you-go environment

**What You'll Do**

Purchase Order Management

-   Own the retail PO process end to end, from intake through EDI, 3PL release, ASN, and delivery
-   Track every open and in-transit PO and confirm we're hitting retailer OTIF and fill-rate targets
-   Flag at-risk orders early and drive root-cause fixes when we miss

New Retailer Onboarding

-   Run a standard onboarding checklist for every new retailer: EDI, routing guide, labeling, case and pallet specs, vendor portals, and freight terms
-   Keep Create compliant at setup and on an ongoing basis as retailer requirements evolve

New Product Setup

-   Align SKU assortment and door counts by retailer with the Retail team
-   Ensure item data matches across retailer portals, our ERP, and our 3PLs, delivered on the product setup timeline

Distribution & Logistics

-   Stay in the weeds on retail shipments with our Distribution & Logistics lead
-   Ensure inventory is ready before pickup, our 3PL performs to its SLAs, and freight cost is known before product ships

Chargebacks & Deductions

-   Be Finance's go-to partner on chargeback and deduction nuances
-   Find the root cause, lead disputes inside each retailer's window, and track recovery

Risk Mitigation

-   Stay fully up to speed on supply: weeks of supply, inbound shipments, lead times, and testing holds
-   Work with Retail to adjust plans before a buyer ever sees a problem

## Requirements

-   5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand
-   Hands-on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, or Vitamin Shoppe, Sprouts, including their vendor portals and compliance programs
-   Experience managing 3PL partners and holding them to SLAs
-   A track record of improving OTIF and fill rate and recovering chargebacks and deductions
-   Advanced Excel or Google Sheets skills — you build the tracker when one doesn't exist
-   ERP experience (NetSuite, Fulfil, or similar)
-   Experience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus
-   Genuine passion for health, wellness, and performance categories is a plus

## Benefits

-   Health, Dental and Vision benefits fully covered by the company
-   401k Participation
-   Competitive compensation including salary, bonus, and equity