# Italian-Speaking Customer Experts for Telecom Company - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/08b4b278-eed9-48d9-a7ee-aa7425d7cc59)

## Description

Mercier Consultancy MD is looking for dedicated Italian-Speaking Customer Experts to join our team supporting a leading telecom company in Greece. As a Customer Expert, you will deliver high-quality support and assistance to Italian-speaking customers, addressing their inquiries related to telecom products, services, and technical issues.

  

### Key Responsibilities

-   Provide professional and timely customer service to Italian-speaking clients via phone, email, and chat regarding telecom services, billing, and technical support.
-   Assist customers in troubleshooting technical issues, managing subscriptions, and understanding product offerings.
-   Maintain detailed records of customer interactions using CRM systems.
-   Collaborate with technical and sales teams to resolve customer concerns efficiently.
-   Stay updated on the latest telecom products, services, and company policies to provide accurate information.
-   Provide feedback to improve customer service processes and customer satisfaction.

## Requirements

-   Fluency in Italian (spoken and written) is required; knowledge of English is a plus.
-   Experience in customer service, preferably within the telecom industry or technical support.
-   Strong communication and problem-solving skills with a customer-oriented mindset.
-   Ability to multitask and work efficiently in a dynamic environment.
-   Familiarity with CRM platforms and digital customer service tools.
-   Willingness to relocate and work in Greece.
-   Passion for telecommunications and technology.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Training
3.  Fully Paid Relocation Package
4.  Monthly Performance Bonus
5.  Health Insurance
6.  2 Extra Salaries Per Year
7.  And Much More...