# Freelancer Korean Player Support Agent

**Company:** [Side](http://jobs.workable.com/companies/ryEW8icxs3mdwJYB31Ab5U.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Player Support

[Apply for this job](http://jobs.workable.com/view/09c9fb84-cd30-46aa-ac74-5e0c7ed02785)

## Description

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.  
  
We're seeking a Korean Player Support Agent who will provide excellent service and advise on technical issues.  
**  
RESPONSIBILITIES**  

-   Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
-   To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
-   Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
-   Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
-   Escalating real-time issues to client/supervisor.
-   Translate Korean to English and vice versa.
-   Report and minutes writing in Korean and/or English

## Requirements

-   English (fluent), Korean (fluent, native)
-   Requires to work on weekends and public holidays with a fixed schedule.
-   Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
-   Ability to deliver excellent customer service quality utilizing soft skills
-   Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
-   Ability to solve and analyze information accurately with appropriate speed and guidelines
-   Team player
-   Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

## Benefits

Benefits

-   Opportunities for promotion
-   Casual Environment (e.g. T-shirts)
-   Medical
-   Regular hours, Mondays - Fridays
-   1 year contract