# Japanese Guest Relations Officer (Expatriate) | AYANA BALI

**Company:** [AYANA Hospitality](http://jobs.workable.com/companies/4gU6PGSkL9VHY82yX1chH9.md)
**Location:** Bali, Indonesia
**Workplace:** on site
**Employment type:** Full-time
**Department:** AYANA Bali

[Apply for this job](http://jobs.workable.com/view/0a7f28b6-3ca5-4543-8e73-0b7e7e72b771)

## Description

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

**Summary of Responsibilities:**

-   Review arrival lists to welcome guests
-   Attend to special guests (e.g. VIPs) and answer their inquiries
-   Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
-   Provide information about amenities, area and venues and promote services
-   Anticipate guest needs and build rapport with customers
-   Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
-   Address customer complaints and escalate to Guest Relations Manager when needed
-   Ensure compliance with health and quality standards

## Requirements

-   Only for Japanese Expatriate
-   Minimum 2 years experience in the same position or related fields in the hospitality industry
-   Eloquent in English communication in both written and spoken
-   Experience in operating Hotel system is an advantage
-   Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable