# SaaS Specialist

**Company:** [VBP](http://jobs.workable.com/companies/xmXnCvHAGDJbeVxY6jpxSH.md)
**Location:** Cebu City, Philippines
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Client Delivery

[Apply for this job](http://jobs.workable.com/view/0a900ece-2e0d-4cf0-af68-ff92645cf5a9)

## Description

This role is pivotal in ensuring our various software tools are fully utilized to support our business operations. The ideal candidate will be well-versed in managing, optimizing, and troubleshooting a variety of SaaS products, including Jira, ActiveCampaign, Zoho, Microsoft 365, WordPress, Elementor, and Zapier.

**Main Responsibilities:**

-   Monitor and analyze the usage of these tools, identify areas for improvement to optimize workflows, and increase efficiency.
-   Provide technical support and training for team members on how to best use these software platforms.
-   Ensure data is organized, accessible, and secure across all platforms. Assist in data migration, integration, and reporting tasks.
-   Act as the go-to problem solver for any technical issues related to our SaaS tools, working with vendor support as needed.
-   Identify opportunities to automate processes within and between these platforms to streamline business operations.
-   Maintain up-to-date documentation for system configurations, processes, and user guides.
-   Oversee and optimize CRM systems, ensuring they meet the needs of the organization and support sales and marketing efforts.

## Requirements

-   A graduate with a bachelor's degree in any field.
-   At least 2 years of experience in a similar role.
-   Proven experience managing and optimizing SaaS platforms (e.g., Jira, Active Campaign, Zoho, Microsoft 365, WordPress, Elementor, Zapier).
-   Strong technical aptitude and the ability to quickly learn and adapt to new software tools.
-   Excellent problem-solving skills and attention to detail.
-   Experience in data management, integration, and process automation.
-   Strong communication skills for training and supporting team members.

## Benefits

-   500K per incident HMO coverage + Dental & Optical benefits 
-   2-week paid Christmas vacation
-   Electricity & Data subsidies
-   25K Educational Assistance 
-   Training and equipment will be provided
-   Fixed Schedule of Mon-Fri from 7 AM to 4 PM