# CS & Front Office Staff

**Company:** [Techconnect.id](https://jobs.workable.com/companies/3mXoFYHTjf5r9Sf8Rb6SJs.md)
**Location:** Dili, Timor-Leste
**Workplace:** on site
**Employment type:** Contract
**Department:** Affiliated Companies

[Apply for this job](https://jobs.workable.com/view/0a96bdfd-3d04-49f3-9309-9f821d2273a1)

## Description

-   Assist customers with account inquiries, transactions, and requests
-   Process banking transactions accurately and within SLA
-   Provide accurate information on bank products and services
-   Escalate complex or unresolved issues to the Customer Service Lead
-   Maintain complete and accurate transaction documentation
-   Follow standard operating procedures and service scripts
-   Identify cross-sell/up-sell opportunities within service guidelines
-   Uphold customer protection and data confidentiality standards

## Requirements

-   Diploma or Bachelor's degree
-   1-2 years customer service experience, banking preferred
-   Good communication in local, Portuguese, and/or English

## Benefits

-   Communication
-   Customer orientation
-   Attention to detail
-   Teamwork