# Customer Support Specialist (Remote)

**Company:** [FP Markets](https://jobs.workable.com/companies/tVZf6MdFwScrmY5VrWaPfB.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Experience

[Apply for this job](https://jobs.workable.com/view/0b2cea29-7021-403f-9c66-6ee1904fb604)

## Description

**FP Markets Group of Companies** is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time **Customer Support Specialist** (Remote) in APAC region.

**Responsibilities:**

-   Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
-   Educating clients on how to use the Company’s website and trading platforms
-   Communicating with clients regarding the company’s products and services via telephone, email and live chat
-   Assisting other departments  
    

**Candidate Profile:**

-   Excellent written and spoken English
-   Strong communication skills across live chat, email and phone
-   Customer oriented mindset with good problem solving ability
-   Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
-   Willingness to learn and adapt in a fast-paced environment
-   Ability to work rotation shifts Monday - Friday **6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8**
-   Ability to work on public holidays and one Saturday & Sunday a month

### Why us:

-   Welcoming, young and multicultural team with approachable leadership
-   Ability to contribute to dynamic business at a growth phase
-   High level of autonomy, support of ideas and putting your expertise into the best practices for the company
-   Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
-   Competitive remuneration, regular salary reviews and performance-based incentive schemes
-   Vibrant company life: from team activities to global celebrations
-   Fully remote work

**Journey to FP Markets**

-   Initial Interview with HR (30-45 minutes)
-   Interview with your future manager (45-60 minutes)