# Customer Service Representative

**Company:** [NeoWork](http://jobs.workable.com/companies/oN71QKsbE2zGpjrtMrw8SD.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** NeoWork

[Apply for this job](http://jobs.workable.com/view/0b486bdc-a3d9-42d1-9a0c-6e44f185576f)

## Description

NeoWork is seeking a motivated and customer-oriented Customer Service Representative to join our team. In this role, you will be responsible for delivering excellent service by addressing customer questions, resolving issues, and ensuring satisfaction.

As a key member of our support team, you will help maintain our reputation for outstanding customer care and contribute to a positive customer experience.

### Responsibilities

-   Respond to customer inquiries promptly via phone, email, and chat.
-   Provide accurate information about products and services.
-   Resolve customer complaints efficiently and professionally.
-   Document interactions and maintain customer records.
-   Collaborate with internal teams to address and resolve customer issues.
-   Stay informed about company products, policies, and promotions.
-   Identify opportunities to improve customer experience.

## Requirements

-   Previous experience in a customer service role is preferred.
-   Strong communication skills, both written and verbal.
-   Ability to remain calm and professional under pressure.
-   Problem-solving skills and a customer-focused attitude.
-   Ability to work well independently and as part of a team.
-   Familiarity with common customer service software is a plus.
-   Proficiency in Spanish and/or English is advantageous.
-   Basic computer skills and comfort with technology.

## Benefits

-   We offer health insurance for contractors

-   Holiday Extra Pay
-   The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
-   This is a 100% home-based position with required in-person sessions in Medellín
-   We prioritize the mental health of our team members and offer mental health days to support their well-being.
-   In addition to the base salary, performance-based incentives are provided.
-   There is an annual review and appraisal process in place.
-   There are ample opportunities for professional growth and advancement within the company.