# Guest Relations Executive (Gilmore/Rempapa)

**Company:** [OUE Restaurants Pte Ltd](http://jobs.workable.com/companies/jWTrhYZNSu1zZL4fPqTRNh.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Full-time
**Department:** Gilmore & Damian D'Silva

[Apply for this job](http://jobs.workable.com/view/0c4a5d64-367b-4ad7-8ab2-2f74c1abb235)

## Description

-   Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
-   Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
-   Answer calls, note down booking reservations, and update accordingly.
-   Manage and operate POS systems, including all card and cash transactions.
-   Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
-   Check and ensure bills’ accuracy before printing it for guests.
-   Balance cash floats at the start and end of each shift, maintaining financial integrity.
-   Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
-   Handle delivery platform apps and process orders promptly and effectively
-   Set up tables and service areas according to SOP
-   Assist to clear tables and dishes from the dining area and side stations.
-   Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
-   Assist in beverage preparation and support daily kitchen operations.
-   Follow and ensure appropriate personal hygiene and sanitation procedures are met
-   Any other duties as assigned by Management.

## Requirements

-   High school diploma or equivalent

-   Previous experience in customer service, call centre, or restaurant settings is preferred.

-   Excellent communication skills; verbally and in writing.

-   Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.

-   A team player to work collaboratively in a team environment

-   Proficiency in POS systems and online booking systems

## Benefits

-   Annual Leave, Family Care Leave & Paid Medical Leave
-   Annual Wage Supplement
-   Performance Bonus & Annual Salary Increment
-   Group Medical, Hospitalisation & Dental Insurance
-   Long Service Award
-   Professional Growth & Development
-   Education Assistance
-   External Training Sponsorship
-   Staff Discounts
-   Staff Referral Scheme
-   Staff Meals Provided