# Customer Service Representative

**Company:** [Shively Diversified Management Services](http://jobs.workable.com/companies/uAVJezFtqLWAbEQZ3JicUg.md)
**Location:** Grand Rapids, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Grand Rapids

[Apply for this job](http://jobs.workable.com/view/0c6a439b-8830-48fd-b312-d2f94d726975)

## Description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

**Responsibilities:**  
• Create and track sales orders, purchase orders, and invoices  
• Maintain a high level of professionalism with customers demonstrating excellent customer service  
• Ensure orders are input accurately and follow up on missing information and open orders  
• Control and manage incoming and outgoing documents  
• Respond to customer questions with accurate and relevant information promptly

## Requirements

-   A high school diploma and 1-3 years of customer service experience is preferred
-   Able to complete assigned tasks working with little to no supervision
-   Good written and oral communication skills and excellent organizational skills
-   Experience using Microsoft Word, Excel, and Outlook
-   Knowledge of purchasing or inventory management is desirable
-   Good interpersonal and leadership skills
-   Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day
-   Comply with all safety guidelines to ensure a safe work environment
-   Successfully pass the required pre-employment background check and drug screen

## Benefits

Medical Insurance, Dental Insurance, Vision Insurance, and PTO