# Guided Digital Assistance Representative

**Company:** [Outsourcing Advantage](http://jobs.workable.com/companies/faYK4LofD9zVKGgrCK8SVw.md)
**Location:** Santiago de los Caballeros, Dominican Republic
**Workplace:** on site
**Employment type:** Full-time
**Department:** OSA Santiago

[Apply for this job](http://jobs.workable.com/view/0c886fba-707a-4be9-9fe4-37986807a754)

## Description

Outsourcing Advantage is a boutique business process outsourcing firm specializing in back-office and customer service support for U.S.-based businesses. With a strong presence in Santiago de los Caballeros, Dominican Republic, we offer a dynamic environment where professionalism and empathy are valued.  
  
As a Guided Assistance Representative, you will play a vital role in ensuring customers receive clear, supportive guidance as they navigate online platforms and forms. Your ability to deliver patient, step-by-step assistance will directly impact customer satisfaction and the reputation of our client businesses.  
  
Key responsibilities include:

-   Assist customers with online tasks, forms, websites, and digital platforms
-   Provide clear, step-by-step guidance tailored to each customer’s level of understanding
-   Handle customer interactions with professionalism, empathy, and patience
-   Manage multiple tasks efficiently while maintaining accuracy
-   Troubleshoot issues and provide effective solutions in a calm manner
-   Maintain confidentiality and discretion when handling sensitive information
-   Deliver a positive and supportive customer experience during every interaction

## Requirements

### Required Qualifications:

-   Strong verbal communication and active listening skills
-   Comfortable navigating websites, apps, and online platforms
-   Ability to multitask and work efficiently in a fast-paced environment
-   Strong problem-solving and conflict de-escalation abilities
-   Reliable, punctual, and self-motivated
-   Previous experience in customer service, call center, or support roles is preferred
-   Experience working with elderly or non-tech-savvy individuals is a plus

### Hours

Sunday – Thursday 9:00 AM – 5:00 PM

Friday 9:00 AM – 1:00 PM

## Benefits

-   Competitive salary.
-   Opportunity to work on diverse and exciting projects.
-   Supportive and collaborative work environment.
-   Weekly payments.
-   Weekly Incentives based on performance
-   Weekends off.
-   Growth Opportunities
-   Referral Bonus
-   National holidays pay double the hourly rate
-   **US Holidays Off when applicable**
-   **Best work environment in Santiago**
-   **Morning shift available.**