# Portuguese-Speaking For Online Streaming Service - Work In Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Patrique Greece

[Apply for this job](http://jobs.workable.com/view/0ca92c20-17f4-4570-8420-0f960aa53ba1)

## Description

Mercier Consultancy MD is seeking enthusiastic Portuguese-speaking Customer Service Representatives for an Online Streaming Service, based in Greece. This remote position offers the opportunity to provide excellent support to customers, ensuring they enjoy a smooth and engaging streaming experience. Join a dynamic team dedicated to delivering top-notch service and helping customers resolve their inquiries efficiently.

  

### Key Responsibilities

-   Respond promptly and professionally to customer questions and concerns via phone, email, and chat in Portuguese.
-   Assist with account management, subscription issues, and content-related inquiries.
-   Troubleshoot and resolve technical problems related to streaming devices and platforms.
-   Maintain detailed records of all interactions and transactions in the CRM system.
-   Work collaboratively with internal teams to ensure customer satisfaction and service improvements.
-   Keep updated on new content and platform features to provide accurate information to customers.

## Requirements

-   Native or fluent Portuguese speaker with excellent written and verbal communication skills; knowledge of English is advantageous.
-   Previous experience in customer service, preferably in the digital streaming or entertainment industry.
-   Strong problem-solving skills and ability to handle technical inquiries effectively.
-   Self-motivated and capable of working independently in a remote work setting.
-   Familiarity with CRM tools and general computer proficiency.
-   Flexibility to work various shifts, including evenings and weekends, as needed.

## Benefits

1.  Competitive Monthly Salary
2.  2 Extra Salaries Per Year
3.  Fully Paid Relocation Package
4.  Fully Paid Training
5.  Health Insurance
6.  And Much More...