# Customer Support Ambassador

**Company:** [Octal Philippines Inc.](https://jobs.workable.com/companies/pjCj2GuMbLiToVCHigAygz.md)
**Location:** Pasig City, Philippines
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/0cc4608d-5b86-4c75-9370-46bbd00b3a3f)

## Description

The Customer Support Ambassador III role provides advanced technical and functional support for Software solutions company , troubleshooting complex issues, guiding users, and ensuring timely resolution while maintaining high customer satisfaction. This role also supports AI-driven and automation initiatives by leveraging tools and emerging technologies to enhance operational efficiency and customer experience

## Requirements

**Responsibilities What You'll Do**

-   Provide advanced technical and functional support for Client solutions, resolving complex issues such as CRM configurations, product integrations, and software navigation via phone, email, and chat.
-   Serve as the primary escalation point for customer support concerns, facilitate MBRs for PMCs, and coordinate with Tier 3, Development, and cross-functional teams to drive issue resolution.
-   Document customer interactions, resolutions, and escalations while ensuring clear communication and accurate ticket management.
-   Stay current on product updates, collaborate on support process improvements, and meet established KPIs for response time, resolution rate, and customer satisfaction.