# Operations Officer

**Company:** [Rentokil Initial](http://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Doha, Qatar
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/0d6bc43b-823a-43cc-8a16-0791921d08f0)

## Description

The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Boecker® standards. The Operations Officer also works with a Client- Oriented attitude in order to offer an exceptional client experience.

Boecker® Operations Officer is held accountable for the below job responsibilities:

\* Schedule appointments as per client’s availability.

\* Arrange a proper dispatching for all teams.

\* Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.

\* Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.

\* Arrange and confirm distribution of promotional items as per the marketing calendar.

\* Communicate with sales department regarding new clients.

\* Generate and submit the assigned reports to concerned management.

\* Perform courtesy calls and visits to clients and fill appropriate reports.

\* Schedule yearly pest control treatments and follow up on their execution.

\* Advise technicians on pending payments to be collected from clients.

\* Contact residential clients to confirm and execute the contract renewal.

\* Prepare overtime report and submit it to Operations Manager for approval.

## Requirements

\* Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.

\* At least 2 years of experience in operations, customer service or relevant field.

\* Proficiency in both English and Arabic is a must.

\* Computer proficiency, including MS Office.

\* Strong customer service orientation with the ability to handle inquiries professionally.

\* Good interpersonal and problem-solving skills.

\* Candidate must be residing in Qatar and available for local hiring