# IT Analyst

**Company:** [Telestream](http://jobs.workable.com/companies/guitUgXcNr8fw9tEyndixa.md)
**Location:** Bristol, United Kingdom
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** IT/Business Applications

[Apply for this job](http://jobs.workable.com/view/0d84b0f1-10b8-45df-8464-b47e34027d69)

## Description

**IT Analyst**  

**Department:** Information Technology 

**Reports To:** IT Director 

**Classification:** Individual Contributor 

**Location:** UK, Bristol (Hybrid: 2 days per week in office)

**Experience:** Minimum 2-4 years in IT end-user support, IT operations/administration 

**About Telestream**  

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. We empower content creators and distributors to produce and deliver high-quality video content while optimizing operations and maximizing revenue. Our IT team keeps the infrastructure, systems, and tools running that support ~400 employees across 25 countries.  

**Position Summary** 

Telestream is looking for an IT Analyst to join our UK-based IT team. This role sits between traditional help desk support and systems administration — ideal for someone who has outgrown tier-1 support and is building toward a systems administration career but isn't yet ready for a full Systems Administrator title. You'll provide end-user support, manage day-to-day IT operations, and get exposure to broader systems administration work as you grow.  

This is a hands-on, generalist IT role. You'll work closely with our Solutions Architect and IT Director, supporting employees across the UK and collaborating with IT colleagues in other regions.  

**What You'll Do**  

-   Provide end-user support for hardware, software, and account issues via our ticketing system  

-   Administer and support Active Directory and Microsoft 365 (user accounts, permissions, mailboxes, licensing)  

-   Support and troubleshoot cloud collaboration tools (OneDrive, Teams, SharePoint)  

-   Manage and resolve tickets in our ITSM platform, ensuring accurate documentation and timely resolution  

-   Perform basic scripting/automation tasks (PowerShell, Python) to streamline repetitive IT tasks  

-   Support identity and access management processes, including Okta administration  

-   Maintain basic security hygiene practices (access reviews, patching support, endpoint basics)  

-   Assist with onboarding/offboarding processes, including account provisioning and equipment setup  

-   Escalate and collaborate with senior IT staff on more complex systems administration issues  

-   Maintain accurate records and reporting related to IT assets, tickets, and system changes  

_**Work Authorization - Candidates must be legally authorized to work in the United Kingdom. This role is not eligible for employer-sponsored work authorization or visa sponsorship of any kind, now or in the future.**_

## Requirements

**What You Bring** 

-   2+ years of experience in a help desk, IT support, or junior systems administration role  

-   Working knowledge of Active Directory and Microsoft 365 administration  

-   Familiarity with ticketing/ITSM tools (e.g., Zendesk, Jira Service Management, ServiceNow)  

-   Basic scripting ability (PowerShell and/or Python) for task automation  

-   Comfort working with cloud productivity tools (OneDrive, Teams, SharePoint)  

-   Exposure to identity management platforms (Okta or similar) preferred  

-   Foundational understanding of IT security best practices  

-   Strong communication skills and a customer-service mindset  

-   Comfortable working independently while knowing when to escalate  

-   Based in or near the Bristol area, or willing to work from/travel occasionally to our UK office  

**Bonus Points For** 

-   Prior exposure to systems administration tasks (servers, backups, infrastructure)  

-   Experience supporting a distributed/global team across time zones  

-   Interest in growing into a full systems administrator role over time

## Benefits

We offer a comprehensive package designed to support your health, financial security, and work-life balance. Our benefits are built to keep you healthy, supported, and free to do your best work. 

-   Private healthcare scheme  

-   Life Assurance/Income Protection Schemes 

-   Pension Scheme w/ company contribution 

-   Paid Vacation & Sick Days 

-   Health & Well-Being Support via EAP