# Technical Customer Success Manager

**Company:** [Weekday AI](https://jobs.workable.com/companies/pxG9rDgnvZm2c86JUchT1j.md)
**Location:** Gurugram, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Weekday's Client via platform

[Apply for this job](https://jobs.workable.com/view/0db0f2c7-44aa-4c30-8659-76ec41d42ebe)

## Description

**This role is for one of Weekday’s clients**

  
Min Experience: 2+ years  
Location: Gurugram, Haryana, India  
JobType: full-time

## Requirements

**Responsibilities:**

-   Serve as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.
-   Manage customer relationships, including onboarding, training, and ongoing support.
-   Develop and execute customer success plans, including setting goals, tracking progress, and reporting on results.
-   Work with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.
-   Collaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.
-   Monitor and analyze customer usage data to identify trends and opportunities for improvement.
-   Provide feedback to the product team on customer needs and market trends.
-   Maintain accurate customer records and communicate updates to relevant internal stakeholders.
-   Conduct customer satisfaction surveys and follow up with customers to address any issues or concerns.

**Requirements:**

-   2-3 years of experience in a technical customer success or similar role in a SAAS company.
-   Strong technical skills, including experience with APIs, webhooks, and integrations.
-   Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
-   Strong problem-solving skills and ability to think strategically.
-   Ability to work independently and prioritize tasks in a fast-paced environment.
-   Experience working with WhatsApp Business API is a plus.
-   A bachelor's degree in a relevant field is preferred.

Must-have skills

Technical Customer Success / SaaS experience, APIs, webhooks & integrations

Good-to-have skills

WhatsApp Business API, Technical Troubleshooting, Customer Onboarding