# Assistant Director of Human Resources **Company:** [Millennium Hotels and Resorts](http://jobs.workable.com/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Los Angeles, United States **Workplace:** on site **Employment type:** Full-time **Department:** The Biltmore LA [Apply for this job](http://jobs.workable.com/view/0e2eb8c9-8696-4bc6-b270-b2773686ffc5) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/2ca3125747349951a50095e7cbfb8a2e.jpg)![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/c9f1fe790b3bf803b2def5b54e1ea342.jpg) **Hotel Name: The Biltmore Los Angeles** **Location:** Onsite – Los Angeles, CA **Annual Salary: $90,000.00 - $100,000.00** ### **Join the Team at The Biltmore Los Angeles** At **The Biltmore Los Angeles**, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence. ### **About The Biltmore Los Angeles** Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach. At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. **About the Role:** **Assistant Director of Human Resources** As our Assistant Director of Human Resources, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. **Your Impact** You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results. **What You’ll Be Doing** **Operations & Execution** - Ensure smooth, efficient operations aligned with brand standards - Identify opportunities for innovation and continuous improvement - Deliver consistent, high-quality results in a fast-paced environment **Guest Experience** - Deliver exceptional service rooted in passion for hospitality - Anticipate needs and respond with a solutions-first mindset - Create memorable, personalized experiences for every guest **Team Collaboration** - Work collaboratively across teams to achieve shared goals - Communicate effectively and contribute to a positive work environment - Support a culture of respect, energy, and accountability **Compliance & Standards** - Follow all company policies, safety standards, and procedures - Maintain accuracy in processes, reporting, and documentation - Uphold a culture of accountability and operational excellence **Key Responsibilities** **Talent Acquisition & Workforce Planning** - Manage end-to-end recruitment efforts in collaboration with department heads - Develop partnerships with local organizations and participate in hiring events to build a diverse talent pipeline - Oversee candidate sourcing, interviewing, and onboarding to ensure a seamless and inclusive hiring process - Provide guidance to hiring managers on selection criteria and employment standards **Employee Experience & Training** - Coordinate and deliver new hire orientation programs that reflect the hotel's commitment to excellence and guest service - Support departmental leaders in cross-training and development initiatives - Facilitate ongoing employee education aligned with operational needs and brand standards - Promote leadership involvement in workforce development **Employee Relations & Labor Management** - Serve as a trusted advisor to staff and leaders on employee relations matters - Administer progressive discipline procedures with fairness and consistency, ensuring alignment with collective bargaining agreements - Respond promptly to employee concerns, partnering with union representatives and leadership as necessary - Conduct workplace investigations and collaborate with the Safety & Security team when incidents arise - Maintain clear and consistent communication channels across departments **Compliance, Documentation & Benefits Administration** - Ensure employee records are maintained in accordance with legal and privacy standards - Oversee compliance with labor laws, health and safety regulations, and internal HR policies - Manage benefits communications and support employees through claims, leave, and insurance-related inquiries - Attend unemployment hearings and coordinate responses to employment-related claims - Participate in workplace safety initiatives and workers' compensation case management - Monitor and audit documentation related to hiring, promotions, compensation, and separations ## Requirements - Passion for hospitality and delivering exceptional service - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Solutions-oriented mindset with attention to detail - Flexibility to work varied schedules, including evenings, weekends, and holidays **Technical / Role-Specific Requirements** - Experience working in a unionized hotel environment is necessary; experience working with UNITE HERE Local 11 is strongly preferred. - Strong understanding of labor relations, union contracts, and disciplinary procedures within union frameworks strongly preferred - Knowledge of employment laws, HR best practices, and hospitality operations - Fluent in both Spanish and English, with the ability to communicate effectively in written and verbal forms necessary with strong translation and interpretation skills preferred. - Strong decision-making capabilities with a track record of driving initiatives and improving processes in a unionized environment. - Demonstrated initiative in leading complex projects and implementing innovative HR strategies. - Effective conflict resolution and negotiation skills, ensuring fair and consistent application of policies. - Experience leading organizational change initiatives and driving continuous improvement in HR practices. **Education** - High school diploma or equivalent with 3+ years of progressive human resources experience in a hospitality or service-driven environment OR Associate’s or Bachelor’s degree in Human Resources, Business Administration, or related field with 1+ year of relevant HR experience ## Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: - Medical, Dental & Vision Insurance - Company-paid Life and AD&D Insurance - Short-Term and Long-Term Disability Coverage - 401(k) Retirement Plan with Company Match (where applicable) - Paid Time Off & Paid Holidays - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to plan terms and company policy._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.