# Customer Success Manager

**Company:** [Trivium](http://jobs.workable.com/companies/f3obfLVHjPbtuPqNfKPUp5.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Trivium

[Apply for this job](http://jobs.workable.com/view/0e45bff2-72b3-41fc-813e-fb40e2be3f51)

## Description

### Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)  
Salary: $2,500–$4,500 per month, based on experience  
Employment Type: Full-Time

### Key Responsibilities

-   Onboard new clients following the sales process and introduce them to our services.
-   Serve as the main point of contact for clients, providing guidance, updates, and support.
-   Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
-   Ensure client retention by proactively addressing issues and providing solutions.
-   Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
-   Track and report on client progress and performance metrics.
-   Escalate issues as needed and manage difficult client interactions with confidence and professionalism
-   Contribute to process improvements and build out SOPs for the CSM function.
-   Mentor future CSM team members as the department grows.

## Requirements

Required:

-   3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
-   Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
-   Excellent communication, negotiation, and client management skills.
-   Ability to handle challenging client situations with professionalism and assertiveness.
-   Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
-   Highly proactive, detail-oriented, and able to work independently.
-   Passionate about delivering high-quality client results.

Preferred:

-   Experience working with contractors or service-based clients.
-   Leadership experience or interest in growing into a senior CSM role.

## Benefits

### Why Join Us

-   Fully remote work with flexible schedule within Eastern Time.
-   Opportunity to build and lead your own team in the future.
-   Exposure to high-level client success and agency operations.
-   Supportive, fun, and high-energy team culture.
-   Opportunity to shape processes and make the role your own.