# Back Office Executive (Mandarin Speaker)

**Company:** [CXM Direct LLC](http://jobs.workable.com/companies/ob7hFMHkPz7SnFSj5oLtax.md)
**Location:** Bukit Bintang, Malaysia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Back Office

[Apply for this job](http://jobs.workable.com/view/0e8166c0-54f5-4cd5-a1ee-67ee9200a2c6)

## Description

Responsibilities:

\- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

\- Coordinate with risk dept on leverage changing request, or any escalated trading issues

\-Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure

\-Liaising with technology provider on any complex situation dispute

\- Cross checking with PSP on funding issues

\- Managing internal ticketing on any feedback or issues arise within the dept

\-Performing financial checks on any transaction or transfer within the system

\- Collecting appropriate information of any complaint on technical perspective

l-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.

\- Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.

## Requirements

Requirements:

\-A bachelor’s degree in business or related field.-A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.

\-Exceptional analytical and conceptual thinking skills.

\-Advanced technical skills.

\-Great attention to minute details, meticulously excellent to numbers and procedures.

\-Fundamentally analytical and conceptual thinking skills.

\-Experience creating detailed reports and giving presentations.

\-Competency in Microsoft applications including Word, Excel, and Outlook.

\-A track record of following through on commitments.

\-Excellent planning, organizational, and time management skills.

\-Experience in a stock-broking business, in either IT or back office operations would be a significant advantage