# Customer Care Executive - Ahmedabad

**Company:** [Rentokil Initial](http://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Ahmedabad, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** ASIA & MENAT

[Apply for this job](http://jobs.workable.com/view/0e93dd4f-fd0f-499c-bfcc-5528bdab38f3)

## Description

Designation - Customer Care Executive  
Location - Ahmedabad  
Qualification - Any Graduate  
Experience - 0 - 2 years  
  
About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com  

About the Role:

● The Customer Care Executive is responsible for contact management to strengthen the

customer relationship which is the key to retention.

● The incumbent will have to work as part of a multi-functional team, and this involves

collaboration with the internal team and external stakeholders.  
  

Job Responsibilities:

● Should be able to set the targets for the renewals based on the monthly portfolio

● To support the branches for retention, and renewals & increase the branch revenue via

price increase & up-selling

● Compliant Management- To identify & resolve the customers' complaints within the specific

timelines

● Alert Account Management- To identify the alert customer & bring the possibility of the

revival of the accounts

● To provide recommendations & suggestions to the branch for improvement

● Conduct regular reviews & terminate the non-revival accounts

● Should be able to analyse data and over the challenging areas to improve

month-on-month performance.

● Should be able to share the monthly dashboard with the analysis and recommendations  
  

Key Result Areas:

● Managing Residential & Commercial Renewals

● Deliver budgeted profit through Price Increase

● Lead Generation and self conversion

● Customer Retention

[](https://www.rentokil-pestcontrolindia.com)**Interested candidates can email at - alfeeya.siddiqui@rentokil-pci.com  
Contact - 9322881417  
**[](https://www.rentokil-pestcontrolindia.com)

[](https://www.rentokil-pestcontrolindia.com)[](https://www.rentokil-pestcontrolindia.com)